FAQ
General
Q. What facilities are available on MCB Islamic Bank Ltd. Internet Banking?
Q. Are there any additional fees charged for being a MCB Islamic Bank Ltd. Internet Banking user?
Q. When can I use Internet Banking?
Q. What accounts can I access using Internet Banking?
Q. Do I Need to be a MCB Islamic Bank customer to use Internet Banking?
Q. How do I register for Internet Banking?
Q. What should I do when accessing for the first time?
Q. What if I recover my password or username or both before successfully logging in?
Q. What if I recover my username, password or both after successfully logging in?
Q. Can I access the MCB Islamic Bank Ltd. Bank's Internet Banking service from overseas?
MCB Islamic Bank Internet Banking Services
Q. How do I download my statement for use in a Portable Document Format?
Q. What is the telephone number for 24- Hours MCB Islamic Bank Ltd. Phone Banking?
Funds Transfer Services
Q. Can I transfer funds to other bank accounts through MCB Islamic Bank Ltd. Internet Banking?
Q. What is Schedule Transaction?
Utility Bill Payment
Q. How long will it take to credit my bill at the billing company after I have paid online?
Q. Can I make after due date payments through Internet Banking?
Q. How do I register the utility company for bill payment?
Q. Can I pay someone else's utility bill?
Security & Log In
Q. What must I do if I receive an email asking for my confidential information?
Q. How do you verify I am the account holder when I phone the Contact Center?
Q. How do I know that Internet Banking is secure?
Q. What level of Encryption do you use?
Q. What is the Secure Sockets Layer (SSL)?
Q. Does Internet Banking use Cookies?
Q. Is it safe to conduct Internet banking transaction from internet cafe?
Q. What should I do if I suspect that my password has been stolen or exposed to others?
Technical
Q. What is the minimum computer specification for using Internet Banking?
General
Q. What is Internet Banking?
A. Internet Banking allows you to access your MCB Islamic Bank accounts securely over the internet and provides you 24/7 banking access.
Q. What facilities are available on MCB Islamic Bank Ltd. Internet Banking?
A. MCB Islamic Bank Ltd. Internet banking is aimed at providing banking facilities with ease and comfort of sitting at home. Below is the list of facilities provided to MCB Islamic Bank customers:
Accounts:
- View balances of your account(s).
- Check your account details.
- Check your accounts mini statement. (Details of last 10 transactions)
- View full details of your transactions. (Download statements into PDF formats)
Transfer Funds:
Add BeneficieryIn order to keep our funds transfer service secure & convenient we want our customers to register a Payee Account prior transferring funds. A one-time activity which would enable you to add unlimited beneficiaries for Third Party and Inter Bank Funds transfer.
Transfer Funds within MCB Islamic Bank Ltd.Transfer funds between the same title of account (Own Account) with daily limit of Rs. 1000,000 and other MCB Islamic Bank account (Third Party) with daily limit of 250,000.
IBFT You can transfer funds to other bank’s registered beneficiaries with daily limit of Rs. 250,000.Bill Payments:
Add PayeeIn order to keep our funds transfer service secure & convenient we want our customers to register a Payee utility company prior paying the bill.
Pay BillsYou can pay bills of following list of utility/service providers and institutes. Also pay your mobile bills or top up your pre-paid Mobile connections.
| Group | Company |
|---|---|
| Electricity | K - Electric | Gujranwala Electric Power Company | Hyderabad Electric Supply Company | Lahore Electric Supply Company | Multan Electric Power Company | Peshawar Electric Supply Company | Sukkur Electric Power Company |
| Gas | Sui Southern Gas Company | Sui Northern Gas Pipelines Limited |
| Water | Karachi Water & Sewerage Board | Faisalabad Water and Sanitation Agency |
| Telco | WARID(Post-Paid/Pre-Paid) | TELENOR(Post-Paid/Pre-Paid) | ZONG(Post-Paid/Pre-Paid) | UFONE(Post-Paid/Pre-Paid/Super Card) | Mobilink(Post-Paid/Pre-Paid) | 1LOAD | NAYATEL | JAZZ CASH |
| Tax Payments | Federal Board of Revenue/Punjab Revenue Authority | Securities & Exchange Commission of Pakistan |
| Utility | KUICKPAY | Connect Pay | DP WORLD | ENGRO |
| Investment | MCB-Arif Habib Savings and Investments Limited |
| ISP | WITRIBE |
| PTCL | PTCL | EVO | VFONE |
| Education | Lahore University of Management Sciences | Becon House School System |
| Insurance | Jubilee Life Insurance | EFU |
| Others | SHAHEEN AIR | Daraz |
History:
You can view your past internet banking transactions and login activities through this option.Scheduled Transactions:
You can view your scheduled transactions and make amendments through this option.My Preferences:
You can perform following actions through this option;- Change your password
- Block Internet Banking
- Activate or deactivate Mobile Application
Q. Are there any additional fees charged for being a MCB Islamic Bank Ltd. Internet Banking user?
A. No. At present. MCB Islamic Bank Ltd. Internet Banking is free of charge and you only need to be a MCB Islamic Bank Customer in order to use Internet Banking. Charges in future can be introduced as per the introduction of new features and services.
Q. When can I use Internet Banking?
A. You can Log In to MCB Islamic Bank Ltd. Internet Banking 24 hours a day, 7 days a week. If you ever need help, you will find the Internet Banking helpdesk always available on UAN: 042-111-222-642
Q. What accounts can I access using Internet Banking?
A. Internet Banking allows you to access your MCB Islamic Bank Current, Saving, joint(Either or Survivor only) accounts online.
Q. Do I Need to be a MCB Islamic Bank customer to use Internet Banking?
A. Yes, In order to use Internet Banking you will need to have an active MCB Islamic Bank account. For details, call at our 24/7 MCB Islamic Bank Ltd. Phone Banking at 042-111-222-642.
Q. How do I register for Internet Banking?
-
You can register in the following ways:
- Firstly, you will have to call our 24/7 MCB Islamic Bank Ltd. Phone Banking to activate Internet Banking Channel on your MCB Islamic Bank account.
- After channel activation you can visit our website www.mcbislamicbank.com and click on Register Now link. You can now follow easy steps of online registration for MCB Islamic Bank Ltd. Internet Banking.
Q. What should I do when accessing for the first time?
A. Once registered, you can enter your user ID and password to log in to MCB Islamic Bank Ltd. Internet Banking website. Make sure that you have the recommended hardware and software. Also make sure that you register online and validate your user ID and password, without which you would be unable to log in.
Q. What if I recover my password or username or both after successfully logging in?
A. In case you forget your username, password or both after successfully logging in at least once, you will have to follow easy steps by clicking on forget password or username on login screen or call our MCB Islamic Bank Ltd. phone banking at 042-111-222-642 for user ID information and/or password change.
Q. Can I access MCB Islamic Bank Ltd. Internet Banking services from overseas?
A. Yes, you can access MCB Islamic Bank Ltd. Internet Banking from Pakistan and overseas.
MCB Islamic Bank Ltd. Internet Banking Services
Q. How do I download my statement for use in a Portable Document Format?
A. To download a statement for use in PDF file, simply select 'Online account Statement' from the Accounts tab on the left hand side. From here you can select the appropriate account, date range, view the statement then click on Export to download in PDF format.
Q. What is the telephone number for 24- Hours MCB Islamic Bank Ltd. Phone Banking?
A. The 24/7 MCB Islamic Bank Ltd. PhoneBanking can be contacted 24 hours a day, seven days a week on 042-111-222-642.
Funds Transfer Services
Q. Can I transfer funds to other bank accounts through MCB Islamic Bank Ltd. Internet Banking?
A. Yes, you can transfer funds to your own account within MCB Islamic Bank, or in another bank. Additionally, you can transfer funds to another beneficiary account within or outside MCB Islamic Bank. All these options are conveniently available on your Internet Banking profile.
Q. What is Schedule Instruction?
A. The Schedule Instruction facility enables you to schedule your transactions in advance for a specified date. With this feature of MCB Islamic Bank Ltd. Internet Banking you can schedule your Internal Funds transfer request and Inter Bank Fund transfer (IBFT) transactions.
Utility Bill Payment
Q. Can I pay my bills online?
A. Yes, through MCB Islamic Bank Ltd. Internet Banking Utility bill payment service, you can initiate an online transaction to pay the following types of bills: Utility bills (electricity, gas, etc.) Mobile bills (prepaid, postpaid).
Q. How long will it take to credit my bill at the billing company after I have paid online?
A. Normally, it takes not more than few minutes to credit your bill at the billing company after you have paid online. In some cases it might take 30 minutes to 1 hour to credit your bill.
Q. Can I make after due date payments through Internet Banking?
A. No, you cannot make after due date utility bill payments through MCB Islamic Bank Ltd. Internet Banking.
Q. How do I register the utility company for bill payment?
A. Registering your utility company is an easy process through MCB Islamic Bank Ltd. Internet Banking, log in to Internet Banking open Payments option select Add Payee and provide utility company details and click on Register, your utility company will be registered.
Q. Can I pay someone else's utility bill?
A. Yes, you can pay bill of your family member or friend by just providing consumer number and utility company on Internet Banking.
Security & Log In
Q. What must I do to protect my personal details and how can I ensure that no one else has access to my account(s)?
A. Access to your personal and account details, is controlled via the login process. It is therefore essential that you do not divulge or write down your user ID or password. Take great care when logging in. You must change your password in case of suspicion or you can contact our MCB Islamic Bank Ltd. PhoneBanking immediately at 042-111-222-642.
Q. What must I do if I receive an email asking for my confidential information?
A. MCB Islamic Bank Customer Support will never send emails that ask for confidential information. If you receive an email requesting your Internet Banking security details, you should not respond. Please forward it to us at [email protected]. If you are concerned that you may have divulged your security details please contact us on UAN: 042-111-222-642
Q. How do you verify I am the account holder when I phone the MCB Islamic Bank Ltd. Phone Banking?
A. We at MCB Islamic Bank take the security of your personal and transaction details very seriously. When calling the MCB Islamic Bank Ltd. Phone Banking, you will be verified by your response to random questions about your personal information by the MCB Islamic Bank Ltd. Phone Banking officer.
Q. How do I know that Internet Banking is secure?
A. We have developed Internet Banking based on the latest technology employing multiple levels of security. This includes: 128-bit encryption technology, known as SSL (Secure Sockets Layer), which is currently the most secure in the industry; customer user ID, password deactivation after three unsuccessful tries and automatic logout after a defined period of inactivity are some of the security features. We are committed to ensuring that the service we offer is fully secure.
Q. What is Encryption?
A. Encryption allows information to travel between you and MCB Islamic Bank in a secure environment that cannot be read by anyone else. It is a way of 'scrambling' information to make it impossible to read unless the recipient has the ability to 'un-scramble' it.
Q. What level of Encryption do you use?
A. The strength of encryption can be measured by the number of 'bits' used in the 'scrambling' process. The latest web browsers use 128-bit encryption: the most secure form currently available. Internet Banking can only be accessed using 128-bit encryption.
Q. What is the Secure Sockets Layer (SSL)?
A. Secure Sockets Layer (SSL) is an Internet security standard that ensures all information transmitted between your browser and Internet Banking is encrypted. 128-bit SSL is supported by all major browsers, Microsoft Internet Explorer v4.01 or above, Netscape Navigator v4.08 or above. We recommend you use the latest 'supported' (i.e not beta) manufacturer browser with any security patches.
Q. Does Internet Banking use Cookies?
A. Internet Banking uses temporary cookies to enable our site to work efficiently. Cookies are small pieces of data which we store within your browser to allow us to see where you are within the site. These are deleted at the end of your session.
Q. Is it safe to conduct Internet banking transaction from internet cafe?
A. We highly advise you to take precaution when conducting transaction from public PC. Generally, public PCs are vulnerable to virus attack and various simple programs unintentionally downloaded. There is a risk that these programs were designed to read any keystrokes you make (including your Relationship No and Password) and will automatically send the stolen information to the program owner who would take the benefit.
Q. What should I do if I suspect that my password has been stolen or exposed to others?
A. In such case, you need to immediately call at our 24/7 MCB Islamic Bank Ltd. PhoneBanking at 042-111-222-642 and inform.
Technical:
Q. What is the minimum computer specification for using Internet Banking?
A. We encourage you to get the latest version of your favorite browser.
Supported Browsers:
| Browser Name | Desktop Version |
|---|---|
| Mozilla Firefox | Last 10 versions |
| Internet Explorer | IE 11 |
| Safari | Latest Version |
| Google Chrome | Last 10 versions |
| Edge Web browser | 20.10240.16384.0 |